U1: continuous operation since the start of service on Friday, 29 November

Update 29.11.2024, 08:30 hrs: After the fire on a train on the U1 line last week, Wiener Linien was able to reopen the closed route. Since the start of operations on Friday 29 November, the U1 has been running again on its entire route between Leopoldau and Oberlaa. 300 employees worked around the clock to repair the severely damaged line, carry out safety checks and complete the necessary technical tests.

Damage was repaired in record time

We checked the structure for damage as soon as the clean-up work was complete. We then carried out repairs to the infrastructure: We not only had to lay 50 metres of track, but also several kilometres of cable. Once the basic technical infrastructure had been restored, tests were carried out to ensure safe railway operations. A track measuring carriage was then deployed - just like after the flood work. Finally, final test runs were carried out and all affected stations were thoroughly cleaned again. Thanks to the extraordinary efforts of around 300 employees, who worked around the clock, the line was reopened in record time.

A big thank you to the Wiener Linien team

"The commitment of our team is impressive. We would like to thank the more than 300 employees who worked day and night to ensure safe operations as quickly as possible!"

The management of Wiener Linien
Petra Hums, Alexandra Reinagl, Gudrun Senk

Investigations into the cause of the fire are ongoing 

The cause of the fire is still being investigated in close co-operation with an external fire expert, the vehicle manufacturer and the fire investigators from the Vienna State Office of Criminal Investigation. The external fire expert has been advising us since the incident and is preparing a comprehensive report on the events and their causes. 

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