About Wiener Linien
Public transport is the preferred way to move around Vienna
Wiener Linien is committed to providing the best possible service, and to thereby steadily increasing the public transport share of city traffic. The Viennese appreciate this effort: On average, some two million passengers per day use the Wiener Linien network.
Every day, two million passengers travel on our buses, trams and underground trains.
In 2023, 792 million passengers travelled on public transport. This figure is rising steadily, but is still below the pre-corona level.
Over one million people are regular public transport customers.
More and more people are staying loyal to public transport as regular customers, while fewer and fewer own their own car. In 2023, 1.2 million people had an annual pass or other season ticket. This means that a trend that has been in place since 2015 remains unchallenged: There are more regular public transport customers in Vienna than registered cars.
We drive around the world five times a day.
In 2023, our vehicles travelled a total of around 77 million kilometres. Our buses, trams and underground trains travel 211,000 kilometres per day - that's five times the circumference of the earth. Our buses cover the most kilometres (approx. 50%), followed by trams (approx. 30%) and underground trains (approx. 20%).
Vienna has the sixth largest tram network in the world.
Wiener Linien operates the largest regional transport network in Austria. It comprises around 83 kilometres of underground lines and 880 kilometres of bus routes. With an operating length of 171 kilometres, the tram network is the sixth largest in the world. The infrastructure of Wiener Linien includes not only tracks and tunnels, but also 109 underground stations, three bus garages, ten tram depots, three underground service stations and the main workshop in Simmering.
At peak times, around 1,000 vehicles are travelling with our passengers at the same time.
Our passengers have around 500 trams, over 450 buses and over 160 underground trains at their disposal. In total, they can accommodate more than 260,000 people at any one time - that's almost as many as the population of Austria's second-largest city, Graz.
One underground train can accommodate around 900 people.
To transport the same number of people, 790 cars would be needed (average number of passengers in a car: 1.14 people).
80 per cent of public transport passengers already travel electrically and are therefore environmentally friendly,
as our underground trains, trams and e-buses are powered by electricity from renewable sources. Travelling by public transport instead of by car saves the environment 1,500 kilograms of carbon dioxide (CO2) per year.
Public transport accounts for 1 per cent of Vienna's ecological footprint.
This is despite the fact that around 30 per cent of people in Vienna travel by public transport. The key reason for this is the high efficiency of public transport.
We obtain 100 per cent of the electricity for our vehicles from renewable energy sources.
With our globally unique charging system, we operate two bus lines completely electrically and emission-free.
We are climate protectors: The U2xU5 public transport expansion will neutralise 75,000 tonnes of carbon dioxide (CO2) per year.
This corresponds to the climate effect of a 30-year-old forest with six million trees.
300 million additional passengers will be able to travel by public transport each year thanks to the U2xU5 public transport expansion.
This corresponds to a total of 1.3 billion passengers per year - almost as many as the population of India.
Accessibility is a top priority for us.
All of our 109 underground stations and almost all tram and bus stops are barrier-free. We operate 288 lifts and 344 escalators across the entire network. Our bus fleet consists of over 400 barrier-free low-floor vehicles. At 215 millimetres, the boarding height of our most modern tram, the Flexity, is one of the lowest in the world.
Around 8,700 people from around 60 nations work at Wiener Linien.
Around half of our employees work as bus drivers, tram or underground train drivers. But there are also many other professions at Wiener Linien: In total, you can work in over 100 job profiles with us. We also offer an excellent apprenticeship training programme and train over 200 apprentices in promising professional fields. Our new apprentice campus, which opened in autumn 2023, will increase the total number of apprenticeships to around 480. The fact that Wiener Linien is a popular employer is also reflected in this figure: our HR department processes over 20,000 applications per year.
Our management team
Wiener Linien Customer Service
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Do you have questions about your ticket? Have you been found without a valid ticket and have to pay an additional fee? Do you have questions or problems when buying tickets online? Do you have praise, a complaint or a suggestion for us? Whatever concern you have: We are happy to take care of it!
Get in touch with us
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Handle your request online: Visit our Help Center
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Find an office: Offices & opening hours
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Call our service line: +43 1 7909 100