FAQ WienMobil

It is possible to take bicycles on all underground lines from Monday to Friday 9:00 am until 3:00 pm and from 6:30 pm free of charge. It is permitted to take bicycles on the underground the whole day at the weekend. It is never permitted to take bicycles on trams or buses for safety reasons (exception: collapsible bicycles). These vehicles are not licensed to carry them either.

• Monday to Friday (workdays): 9:00 am to 3:00 pm and from 6:30 pm
• Saturday, Sunday and public holidays: no restrictions

Please only board the underground using doors that are labelled with the bicycle pictogram. Place your bicycle in a position crosswise to the direction of travel. Do not leave it unattended. Hold it steady for the entire trip. Using the areas designated for pushchairs for your bicycle is forbidden.

Every passenger may take a maximum of one bicycle and must use the designated doors. A maximum of two bicycles are permitted per boarding area. If there is already one pushchair and one bicycle in the boarding area, no other bicycle may be placed here. It is not permitted to take a bicycle and a dog at the same time.

Yes, it is also possible to transport e-bikes free of charge. For safety reasons, it is forbidden to transport special models such as tandem bicycles or bicycles with auxiliary drives (except for e-bikes).

Children under the age of 12 may only take their bicycle with them if accompanied by an adult. Please note: If you are travelling with several children under the age of 12, please ensure that every child with a bicycle is accompanied by an adult.

If you have to leave the train between stations due to a disruption, you must leave your bicycle on the train for safety reasons. Our employees will be happy to tell you how you can get your bicycle back again later.

No, it is possible to take a bicycle with you free of charge with all tickets. However, as an annual pass holder, you have the advantage of being able to take it with you free of charge on ÖBB suburban trains and regional trains in Vienna (core zone).

You can find more information about cycling in Vienna at: www.fahrradwien.at (in German)

Wiener Linien’s fleet of vehicles is being progressively modernised, with old trams being replaced by new ULF (ultra-low-floor) trams every year. In the meantime, care is being taken to ensure that ULF trams are spread as evenly as possible across the network.

Nevertheless, even though the deployment of ULF trams is carefully planned, factors such as road traffic accidents, bad parking, faulty trains and many others may result in the trams being redeployed. In such cases, the intervals between the ULFs may be longer.

Wiener Linien regularly assesses the demand for public transport in its area of operations by monitoring traffic and counting passengers. The data collected in this way are used to determine the intervals of the services and the vehicles to be deployed. The aim here is to ensure the best possible service to passengers while, at the same time, making responsible use of financial resources.

In order to make sure that services keep to timetables and planned connections with other lines take place, the allocated amount of time spent at each stop must be strictly adhered to. Our drivers will, of course, wait for individual passengers if possible, but it is often the case that they cannot do this.

Every vehicle communicates its position to Wiener Linien’s master computer at regular intervals. The master computer analyses the geodata received and calculates the distance of the vehicle to the stop. This distance is then converted into a time value, taking into account the average speed for the respective time of day and the line in question. This time value, i.e. the countdown until departure, is used for passenger information displays, departure monitors or the public transport app, qando, among others.

This means that the distance of a vehicle from a stop is given in minutes. If the position of a vehicle does not change for any reason – such as if there is a delay because of particularly heavy traffic or other circumstances – the distance to the stop does not change either. This means that the value shown on the countdown display remains the same. If this remains the case for a longer period of time, a disruption message is displayed for the line in question.

Young passengers who do not go to school yet travel free of charge. Free travel with Wiener Linien also applies until the end of the academic year in which the child turns six. The rules of the ÖBB are different here: the sixth birthday is the cut-off date. Outside Vienna, free travel when accompanied by an adult ends when the child turns six.

During the school holidays in Vienna, on Sundays and public holidays, as well as on 2 and 15 November, children and youths may travel free of charge on Wiener Linien’s network until the age of 15. However, free travel does not apply on so-called school-free days (schulfreie Tage) that are approved by the respective school.

In the case of older pupils (excluding vocational pupils) who attend a state school in Austria or a private school with public status, this free travel rule applies until they turn 24. The school ID card is recognised as proof.

Wiener Linien drivers are required to help you board with a pushchair. Please only use the doors at the very front when boarding older trams.

Our drivers are happy to lower the bus. Please ask them to do so if your wish to board happens to be overlooked. In the case of short distances between stops and regular use, the pressure in the hydraulic system during the journey may be too low. In these rare cases, it is not possible to lower the bus.

In total, three quarters of all journeys on Vienna's public transport system are already air-conditioned. This means that three out of four times you are travelling "with air conditioning". On our buses, you are always travelling with air conditioning. On the underground, two out of three journeys are air-conditioned, on the tram it is more than half. 

In air-conditioned vehicles, stickers on the tilt windows indicate that it is only possible to achieve a pleasant temperature if the windows remain closed. If there is no sticker on the window, then the vehicle does not have any air conditioning. In such vehicles, all windows should remain open when temperatures are high.

You were probably travelling in a first-generation ULF, which are not equipped with air conditioning. The second generation of ULF trams is air-conditioned and so are all Flexity trams and every other newly acquired vehicle. 

In an ULF tram without air conditioning you can open the windows and the windows are equipped with ventilation fins. In an air-conditioned ULF tram you cannot open the windows.

The air conditioning is used when the outside air temperature exceeds 25 degrees. The temperature in buses is reduced by a maximum of three degrees compared to the outside air temperature. On the underground and trams, the temperature is reduced by up to five degrees. In addition to this, the air is also dehumidified. The air conditioning is fully automated, which means that our drivers have no way of individually setting the temperature in the vehicles.

The primary reason is weight. Older vehicles are not designed to carry an additional air-conditioning unit on the roof – an air-conditioned tram weighs half a tonne more than a tram without air conditioning. In the case of newer vehicles, the additional weight was taken into account during construction. There are no plans to retrofit older vehicles for cost reasons.

It is important to know that the way in which the air conditioning of public transport works is very different to how buildings or cars are cooled. It is impossible to find the perfect temperature for every passenger. Passengers generate heat, and hot or cold air rushes into the vehicle at every stop when the doors open.

Moreover, trams and buses, and sometimes even the underground, travel above ground, which means that they are completely exposed to the elements. Bright sunshine and high temperatures, together with the factors stated above, reduce the performance of the air-conditioning system.

You can find out more about this topic on our blog (in German).

There are safety-related systems installed on every platform that are easy to find, located directly beneath the green SOS cube. The emergency call point is located next to the emergency stop button. Both buttons are red, highly visible and accompanied by with instructions.

If you activate the emergency call function, you will be immediately connected to an employee in the control centre. The emergency stop button brings inbound and outbound underground trains to a halt. The drivers receive a signal and are either no longer allowed to enter the station or are instructed to proceed at a very low speed. An alarm also sounds.

1. Go to the green SOS cube – directly beneath this you will find the safety-related systems.
2. Press the emergency call button. You will be connected to the control centre.
3. Describe the situation. The control centre will turn on the cameras in order to assess the situation and send emergency services to the station.

Stay close to the person who needs help – not being alone has a calming effect.

1. Go to the green SOS cube on the platform – directly beneath this you will find the emergency stop and emergency call button.
2. Activate the emergency stop – this will prevent trains from arriving or departing.
3. Notify the control centre via the emergency call button. It will send the emergency services.

Never go onto the tracks yourself. Stay close to the person who needs help – not being alone has a calming effect.

There are also systems in our vehicles to enable you to respond accordingly to emergency situations. The emergency brake and an intercom are located right next to the door when boarding the underground train, enabling you to establish contact with the train driver and explain the situation. When you do this, there will be no loud signal or other noise, meaning that you can get help without drawing attention to what you are doing.
If you pull the emergency brake when the train is located in a tunnel between two stations, the train will only stop when it reaches the next station. This is for safety reasons.

In case of doubt, it is an emergency. Please do not hesitate to use the safety-related systems installed on the public transport network. Do not wait for others to act if you see that someone needs help or is facing a dangerous situation. If the situation calms down, we ask you to inform us.

No. It is widely believed, incorrectly, that only police officers may physically stop people who run away. Wiener Linien employees may also stop people running away. This is particularly the case if the individual in question endangers other passengers while trying to escape.

No, there are certain situations where this is not the case. For instance, during large-scale inspections at key intersections. Employees are also there in civilian clothing and with no Wiener Linien safety vest. Of course, you can ask to see ID in case of an inspection. This ID includes the employee number and a picture of the inspector.

This is partially true. If a person is caught without a ticket and immediately pays the fine of EUR 105.00, then this person does not need to show any ID. If the passenger would like to pay the fine by means of a paying-in slip, however, they must show ID to the Wiener Linien inspector and the fine amounts to EUR 115.00, due within 14 days. If they refuse to show ID, the police will have to be called and the fine rises to EUR 145.00.

Yes. According to the conditions of carriage, in the event of an inspection, tickets must be presented to our employees ‘upon request and, if necessary, handed over for closer inspection.’ The requirement to hand over tickets also applies to electronic ones, i.e. mobile tickets for example.

No. As a rule, Wiener Linien passengers require a valid ticket before beginning their journey on public transport. Mobile tickets must always be purchased before starting your journey. It can be determined when a mobile ticket has been purchased.

The core zone of Vienna comprises all lines within Vienna (train, Badner Bahn, bus, tram, underground and most regional bus lines).

It does not include airport buses, the Westbahn train and the City Airport Train (CAT).

If you have a Wiener Linien ticket, then you can travel with it to the following train stations:

• Westbound to St. Pölten: Purkersdorf Sanatorium station
• Southbound line to Wiener Neustadt: Liesing station
• On the line to Ebenfurth: Blumenthal station
• Eastbound to Gramatneusiedl: Kledering station
• Eastbound to Hainburg-Wolfsthal: Schwechat Stadt station
• Eastbound to Marchegg: Hausfeldstrasse station
• Northwest to Korneuburg: Strebersdorf station
• Northbound to Gänserndorf and Czech Republic: Süßenbrunn station
• Northbound to Laa an der Thaya: Gerasdorf station
• Franz Josef line towards Klosterneuburg: Nußdorf station
• Badner Bahn: Vösendorf-Siebenhirten station

Absolutely not. The consumption of alcoholic drinks is forbidden throughout the entire network, i.e. on the vehicles and at underground stations. Regular surveys clearly show that drinking alcohol on the underground, trams and buses is seen as bothersome by a considerable number of passengers.

Smoking has been banned throughout the underground network (stations and vehicles) for many years for safety reasons. Similarly, using e-cigarettes and similar devices is not allowed on public transport or at underground stations.

Of course you can take your dog with you on public transport – annual pass holders may even do this free of charge. Similarly, small dogs that are carried in a closed transport box travel free of charge. The box is primarily for the dog’s safety as, when there are many passengers, a small dog may be overlooked among all the people.

Assistance dogs (guide dogs, service dogs, signal dogs) that are entered in a disability pass may also travel free of charge.

Dogs require a half-price ticket, i.e. a reduced-fare single ticket. The half-price ticket is valid like a normal single ticket and may also be purchased online.

They need a half-price ticket for the public transport just like any other dog – unless they are transported in a closed box. Dogs being carried on laps and puppies must also have a muzzle and a leash.

Dogs that are not transported in a suitable box must have a muzzle and a leash. Otherwise, the dog may endanger other passengers in the event of an emergency stop or if the vehicle is crowded. Assistance dogs that are entered in a disability pass only need a leash. They do not require a muzzle.

Your dog requires a muzzle and a leash as soon as you enter an underground station. This rule also applies to the lifts in the stations. Bus and tram stops are exempted from this rule.

There are many different sizes of muzzles available. If you are unable to find a suitably sized muzzle, it is also possible to have one made to measure. Dogs in a closed box may be transported without a muzzle.

If the bag can be closed, i.e. the dog cannot look out and thus cannot bite other passengers, then the dog can be taken on public transport.

Every passenger may take a maximum of one bicycle and must use the designated doors (labelled with pictograms). A maximum of two bicycles are permitted per boarding area. If there is already one pushchair and one bicycle in the boarding area, no other bicycle may be placed here. It is not permitted to travel with a bicycle and a dog at the same time.

As a general rule, bicycles with a wheel dimension of between 30 and 50 cm (i.e. 12 to 20 inches) are suitable for children, depending on their height. This means that children’s bicycles are easy to carry and can be taken on public transport. Nevertheless, care must be taken to ensure that neither other passengers nor our services are disrupted by taking such bicycles with you.

Mopeds and e-scooters are not permitted on public transport due to their size and for safety reasons. Children and adults with normal scooters may, of course, take these on public transport. However, the scooter must be collapsed to avoid injuring other passengers.

Bicycles may only be pushed on our underground trains and at our stations. It is forbidden to travel on escalators with a bicycle. By the same token, it is not permitted to use scooters, inline skates, skateboards and similar things in the stations for safety reasons.

Bicycles parked at stops or underground stations must be removed because they may endanger the safety of other passengers – such as by blocking escape routes. Since May 2013, illegally parked bicycles that are removed by Wiener Linien employees are taken to the MA48 depot in Simmering. The bicycles may be collected from there for a fee.

No. Being loud, playing music and listening to loud music is not permitted in the facilities and on the vehicles of Wiener Linien. Even headphones can still be loud, so we ask you to listen to music at an appropriate volume.

Of course not. Nobody has anything against a short telephone conversation. However, we kindly ask you to refrain from talking loudly on the telephone out of consideration towards other passengers.

Begging, as well as offering and selling goods in any way, is not permitted on public transport. A number of steps have been taken to stop this. An example is the mobile station supervisors, who are highly visible, in addition to the existing station supervisor who oversees the CCTV surveillance.

Their job is to prevent passengers from being bothered at stations or on trains, to issue warnings to people who disturb the peace or to order them to leave vehicles and stations.

Our colleagues are out and about on the public transport and at the stations every day, ensuring that all the house rules are followed. However, please bear in mind that they cannot be everywhere at the same time. If you would like to help us, you can report what you see to our staff on site (drivers or station supervisors) or by calling our service hotline (01 790 9100).

No. Our underground stations are equipped with over 2,000 bins. We ask our passengers to put newspapers, leftover food, empty bottles, etc. into the designated bins and not to leave these behind in the vehicles and stations. Vehicles that are particularly dirty may also need to be taken out of service for cleaning. This causes disruption to services and may lead to longer waiting times.

Our video also shows you how to dispose of waste properly.

If newspapers are not taken away or disposed of in the designated bins, not only can they end up on the floor, but also on the underground tracks. All that it will take then is a small spark for the newspaper to begin glowing, smoking or, in the worst case, burning. This will result in disruptions to underground services.

Our short video shows how to dispose of newspapers properly.

There are various bins available to sort waste on the U3 (paper and other waste) and the U2 underground lines (paper, PET bottles, metal and other waste). We can only hand over waste for disposal that has been sorted. If, for instance, cans, bottles or other general waste are in the paper-recycling bin, these cannot be sorted again for organisational reasons.

In such cases, we then have to put the waste in the general waste container. Consequently, we kindly ask you to put paper in the paper bin, cans in the metal bin and drinks bottles in the bin for PET bottles.

Absolutely not. The consumption of alcoholic drinks is forbidden throughout the entire network, i.e. on the vehicles and at underground stations. Regular surveys clearly show that drinking alcohol on the underground, trams and buses is seen as bothersome by a considerable number of passengers.

Smoking has been banned throughout the underground network (stations and vehicles) for many years for safety reasons. Similarly, using e-cigarettes and similar devices is not allowed on public transport or at underground stations.

Of course you can take your dog with you on public transport – annual pass holders may even do this free of charge. Similarly, small dogs that are carried in a closed transport box travel free of charge. The box is primarily for the dog’s safety as, when there are many passengers, a small dog may be overlooked among all the people.

Assistance dogs (guide dogs, service dogs, signal dogs) that are entered in a disability pass may also travel free of charge.

Dogs require a half-price ticket, i.e. a reduced-fare single ticket. The half-price ticket is valid like a normal single ticket and may also be purchased online.

They need a half-price ticket for the public transport just like any other dog – unless they are transported in a closed box. Dogs being carried on laps and puppies must also have a muzzle and a leash.

Dogs that are not transported in a suitable box must have a muzzle and a leash. Otherwise, the dog may endanger other passengers in the event of an emergency stop or if the vehicle is crowded. Assistance dogs that are entered in a disability pass only need a leash. They do not require a muzzle.

Your dog requires a muzzle and a leash as soon as you enter an underground station. This rule also applies to the lifts in the stations. Bus and tram stops are exempted from this rule.

There are many different sizes of muzzles available. If you are unable to find a suitably sized muzzle, it is also possible to have one made to measure. Dogs in a closed box may be transported without a muzzle.

If the bag can be closed, i.e. the dog cannot look out and thus cannot bite other passengers, then the dog can be taken on public transport.

If newspapers are not taken away or disposed of in the designated bins, not only can they end up on the floor, but also on the underground tracks. All that it will take then is a small spark for the newspaper to begin glowing, smoking or, in the worst case, burning. This will result in disruptions to underground services.

Our short video shows how to dispose of newspapers properly.

There is no general ban on eating on public transport. However, we ask our passengers to avoid leaving waste behind or to dispose of it accordingly, and not to bother other passengers with strong-smelling food such as pizza or meat loaf rolls.

The following video shows more about the subject of eating and drinking on public transport.

There are various bins available to sort waste on the U3 (paper and other waste) and the U2 underground lines (paper, PET bottles, metal and other waste). We can only hand over waste for disposal that has been sorted. If, for instance, cans, bottles or other general waste are in the paper-recycling bin, these cannot be sorted again for organisational reasons.

In such cases, we then have to put the waste in the general waste container. Consequently, we kindly ask you to put paper in the paper bin, cans in the metal bin and drinks bottles in the bin for PET bottles.

No. Being loud, playing music and listening to loud music is not permitted in the facilities and on the vehicles of Wiener Linien. Even headphones can still be loud, so we ask you to listen to music at an appropriate volume.

Of course not. Nobody has anything against a short telephone conversation. However, we kindly ask you to refrain from talking loudly on the telephone out of consideration towards other passengers.

Begging, as well as offering and selling goods in any way, is not permitted on public transport. A number of steps have been taken to stop this. An example is the mobile station supervisors, who are highly visible, in addition to the existing station supervisor who oversees the CCTV surveillance.

Their job is to prevent passengers from being bothered at stations or on trains, to issue warnings to people who disturb the peace or to order them to leave vehicles and stations.

Our colleagues are out and about on the public transport and at the stations every day, ensuring that all the house rules are followed. However, please bear in mind that they cannot be everywhere at the same time. If you would like to help us, you can report what you see to our staff on site (drivers or station supervisors) or by calling our service hotline (01 790 9100).

Anyone can take bicycles on the underground free of charge. It is not permitted to take bicycles on trams or buses for safety reasons (exception: collapsible bicycles).

• Monday to Friday (workdays): 9:00 am to 3:00 pm and from 6:30 pm
• Saturdays, Sundays and public holidays: no restrictions

Please only board the underground using doors that are labelled with the blue bicycle pictogram. Place your bicycle in a position crosswise to the direction of travel. Do not leave it unattended. Hold it steady for the entire trip. Using the areas designated for pushchairs for your bicycle is forbidden.

Every passenger may take a maximum of one bicycle and must use the designated doors (labelled with pictograms). A maximum of two bicycles are permitted per boarding area. If there is already one pushchair and one bicycle in the boarding area, no other bicycle may be placed here. It is not permitted to travel with a bicycle and a dog at the same time.

Children under the age of 12 may only take their bicycle with them if accompanied by an adult. Please note: If you are travelling with several children under the age of 12, please ensure that every child with a bicycle is accompanied by an adult.

WienMobil is Wiener Linien’s new mobility app, combining the functions of the routing app qando and the Wiener Linien ticket app. You can also use it to find out about additional mobility services (e.g. car sharing, bike sharing or taxis), as well as reserve or book these.

The WienMobil app can be downloaded from the Google PlayStore or Apple’s app store. There is no need to register for basic functions such as passenger information. However, registration is required to make use of additional features such as buying tickets, as well as booking and reserving additional mobility services.

WienMobil combines the offers of different mobility providers in one app, enabling the user to plan, book and pay for different means of transport and handle the billing of memberships and public transport tickets. This means that, not only does WienMobil consider public transport when planning a route, but also suggests routes for bicycles, car-sharing vehicles or a combination of different means of transport. Digital tickets can be displayed directly in the app. Finding the perfect route is even easier when using the filtering options for price, duration and environmental friendliness.

The switch from the test version to WienMobil also involved optimising the technical basis in the background. This means that, as a WienMobil test user, you need to register again for WienMobil, but you are able to use your existing WienMobil online ticket shop account.

• car2go: Reserve vehicles and cancel vehicle reservations
• Citybike Vienna: Pre-registration as a CityBike customer (to complete registration: Activation at the Citybike Terminal is required)
• DriveNow: Reserve vehicles and cancel vehicle reservations
• Europcar: Displays locations, including the number of vehicles on site
• Taxi 40100: Order and cancel a taxi
• Taxi 31300: Order and cancel a taxi
• Zipcar, WiPark: Displays locations

Both qando and the ticket app will be replaced by WienMobil in the medium term. The new WienMobil app combines both services in a single application.

qando calculates journeys on public transport in Vienna, showing various points of interest (POI) on the map. These include car and bike-sharing locations, as well as stops and Park & Ride facilities. In contrast, not only does WienMobil consider public transport when planning a route, but also suggests routes for bicycles, car-sharing vehicles or a combination of different means of transport. It is also possible to purchase Wiener Linien tickets using WienMobil, as well as to reserve car-sharing vehicles or taxis.

The app’s most important features can be used, even without registering, as soon as it has been installed, e.g. route planning and location information. By registering, however, additional features can be used, such as storing favourites, purchasing Wiener Linien tickets or reserving taxis and car-sharing vehicles. Here is a summary:

My Mobility:
You can enter all vehicles and memberships available to you under ‘My Mobility’. These are then considered when calculating the price and, in the case of Car2Go and DriveNow, are also a condition for booking.

Favourites:
These may be stops, addresses or lines.

Locations:
These can be stored as favourites so as to be able to find your way quickly to frequently visited locations from any position.

Home:
Routen von/zur Wohnadresse

Work:
Routen von/zur Arbeitsadresse

Lines:
Frequently used lines can be marked as favourites. Favourite lines are given preference when planning a route and are the first ones to be seen in the stop monitoring window.

No, the app can be downloaded and used for free. However, your mobile service provider may charge you for downloading and using the app. Tickets purchased for Wiener Linien or the use of car and bike-sharing services also incur a charge.

The app has been developed for the two most widely used mobile operating systems, Android and iOS. There is no app for Windows Phone. The application can be downloaded in the Google PlayStore and the iTunes store. Wiener Linien is the provider of the app.

• Android: LINK
• iOS: LINK

WienMobil supports Android 6.0 or later and iOS 11.4 or later.

The focus is on iOS and Android in line with the degree of market penetration of these operating systems for smartphones. Windows Phone constitutes a very small percentage of the market.

When planning journeys or viewing the surrounding area, potential mobility service providers or routes with a car-sharing or bike-sharing vehicle are displayed, even without registration. In order to use these, however, you must first enter your membership number manually in WienMobil.

After having registered, any existing memberships of car-sharing and bike-sharing services may be entered manually.

When using car sharing, these details are required to be able to book/reserve a vehicle with the different providers via WienMobil. If you are not registered with the mobility providers, you will need to do this directly with the respective partners and then store this in your WienMobil profile. Once this has been done, car-sharing vehicles from car2go and DriveNow may be reserved, or a reservation may be cancelled.

In the case of Citybike Vienna, you can either manually enter an existing membership or you can pre-register with Citybike in the WienMobil app under ‘My Mobility’, complete the registration at a Citybike terminal and then store this in WienMobil.

Using the feedback section in the app itself, by sending an email to  support@wienmobil.at or by calling 01 7909 100. In case of bugs in the app, you can also attach screenshots directly, e.g. in the app’s feedback section or in an email.

The WienMobil card will stop being sold when WienMobil is launched. The WienMobil card was an important step on the way to creating integrated mobility services. People in Vienna made only limited use of the WienMobil card; demand is much greater for individualised information. This is where the new WienMobil app comes into play. The new service focuses on passenger information including supplementary mobility, as well as making bookings, reservations and purchasing tickets.

The password must be at least six and no longer than 20 characters long.
The following characters may be used for passwords:

• Lower case letters (a to z)
• Upper case letters (A to Z)
• Numbers (0 to 9)
• Special characters @ . _

The information and routing features of the app may be used without the need to register, meaning that no information has to be provided. However, you need to register in order to book tickets or reserve vehicles. The following information must be provided here:

• Email address
• Name (first and last name, title)
• Date of birth
• Password

Yes, you can.

Yes, you can change your user information (basic details such as password, place of residence, date of birth, etc.) yourself directly in WienMobil (in the mobility profile). It is not possible to change the email address provided (=username) in the app.

• Technical problems on the part of the user (e.g. no internet connection)
• Technical problems on the part of WienMobil (e.g. if server maintenance work is currently being carried out)
• The user has mistyped their password and needs to try to enter it again.
• The user is not yet registered.
• Blocked user: it is not possible to do anything in the app (log in, bookings, changes to details, etc...) as long as a user is blocked.
• WienMobil may block users permanently if they deliberately provide false information, abuse the service or violate the terms and conditions of use.

By calling 01 7909 100 or sending an email to support@wienmobil.at

Please write an e-mail to: ticketshop@wienerlinien.at with your request.

Using the ‘Routes’ function in the app (it is necessary to input a starting location and destination, as well as departure or arrival times), routes can be found. These are stored in the search history and will be available for you to use in your next search. The type and number of potential means of transport to be used may be defined using the filter function or in the profile settings (e.g. planning a route without a car, etc.).

This is normally due to one of the following reasons:

• The user does not have a (sufficiently fast) internet connection.
• The Austrian Transport Information Service (VAO) is not supplying any data at the moment. Please try again later.
• One of the mobility partners does not respond within the time window and WienMobil aborts its attempt to calculate a route.

All means of transport, i.e. public transport, bicycle, car sharing and taxis, are displayed as standard. You are able to filter out means of transport that you do not want to have displayed. Please note: The app remembers the filter settings. This means that, if not all means of transport are displayed, this is probably due to the filter.

This may be due to one of two reasons:

• Filter settings or profile settings. The app ‘remembers’ these filter settings or profile settings. Example: If you perform a route search and you do not want to include taxis, for instance, then taxis will no longer be considered in any future route searches until the filter is manually changed and taxis are included again.
• Taxis are only offered for routes covering a distance of between 1.5 km and 30 km (straight line).

Different routing systems are used for the two apps: qando makes use of a system just for public transport route planning, while WienMobil uses the multimodal route planning system provided by the Austrian Transport Information Service (VAO). This means that, in rare cases, different routing results may be displayed.

Using the WienMobil app is not linked to a Wiener Linien ticket and is open to anyone. You can, however, have your annual pass or WienMobil card displayed in the app. Here it is important that the annual pass is linked to the WienMobil account in the Wiener Linien online ticket shop (this is already the case for the WienMobil card). The ticket is then included when calculating the price of the route in question.

• 90 minutes Vienna
• One journey Vienna
• One reduced-fare journey in Vienna
• Day ticket
• 24 hours VIENNA
• 48 hours VIENNA
• 72 hours VIENNA
• Weekly pass VIENNA
• Monthly pass VIENNA
• Semester pass VIENNA
• Semester pass with principle place of residence in VIENNA
• Top youth pass
• Youth pass
• The official Vienna City Card (24 hours)
• The official Vienna City Card (48 hours)
• The official Vienna City Card (72 hours)
• EASY CityPass VIENNA (24 hours)
• EASY CityPass VIENNA (48 hours)
• EASY CityPass VIENNA (72 hours)
• EASY CityPass VIENNA (1 week)
• QUEER CityPass VIENNA (24 hours)
• QUEER CityPass VIENNA (48 hours)
• QUEER CityPass VIENNA (72 hours)
• QUEER CityPass VIENNA (1 week)

In the event that you undertake a journey using a mobile ticket, you need to be able to present the ticket via the app from the time you cross the validator barrier in the underground station or when boarding trams and buses.

No, this is not possible.

Tickets purchased in WienMobil are non-transferrable and are only valid when presented together with an official photo ID bearing the name of the passenger.

Problems associated with mobile phone operations (e.g. lack of coverage provided by the mobile phone operator, flat battery, operating error) are your responsibility. If you are unable to present a valid ticket for this reason, you will be deemed to be a passenger without a ticket (fare dodger).

No, it is not possible to forward a purchased ticket to another smartphone or tablet PC.

WienMobil is updated on a regular basis. The function for purchasing an annual pass will be included in a future update.

WienMobil is essentially an open service and is updated on a regular basis. The possibility of including ÖBB tickets is reviewed at regular intervals. As soon as all the requirements are met, it will not be a problem to integrate these.

No, not in the app. You can, however, download, an itemised invoice for purchased tickets from the online ticket shop.

Visa, MasterCard, American Express, Diners Club, Pay Box, PayPal

You can enter a new credit card in your profile / user account via ‘Edit payment details’. You can also do this when purchasing a product.

Option 1:

• Select the vehicle on the map or in the summary below the map
• If you have not done so yet: Log in
• Accept the partner’s terms and conditions
• Reserve the vehicle
• Open using the partner’s app

Option 2:

• Open using the partner’s app
• Select a car-sharing route
• If you have not done so yet: Log in
• Accept the partner’s terms and conditions
• Reserve the vehicle
• Open using the partner’s app

Option 1:

• Select the taxi on the map or in the summary below the map
• If you have not done so yet: Log in
• If not provided yet: Store a telephone number
• Accept and OK the partner’s terms and conditions

Option 2:

• Route search
• Select a taxi route
• If you have not done so yet: Log in
• If not provided yet: Store a telephone number
• Accept and OK the partner’s terms and conditions

Registration:

• Go to ‘Profile’ / ‘My Mobility’
• If you have not done so yet: Log in
• Accept the partner’s terms and conditions and the rules on usage
• Complete registration

Voranmeldung:

• Register or store a membership
• Select a route or nearby
• Accept the partner’s terms and conditions
• Send pre-registration

You can add and delete locations and favourites under the menu item ‘Profile’ / ‘Favourites’, or set Wiener Linien lines as favourites by tapping on the star icon.

Here you can create your own mobility profile and manage all your personal settings. You can enter all vehicles and memberships available to you. These are then taken into account when calculating the price and, in the case of Car2Go and DriveNow, are also a condition for booking.

No. Our underground stations are equipped with over 2,000 bins. We ask our passengers to put newspapers, leftover food, empty bottles, etc. into the designated bins and not to leave these behind in the vehicles and stations. Vehicles that are particularly dirty may also need to be taken out of service for cleaning. This causes disruption to services and may lead to longer waiting times.

Our video also shows you how to dispose of waste properly.

End poverty in all its forms and everywhere

This is how Wiener Linien contributes to this goal:

Mobility is a human right and a basic need. By providing reliable and affordable public transport, Wiener Linien helps to ensure that people on low incomes can also participate in public life quickly and safely.

Despite inflation, the price of the annual pass has remained constant at 365 euros since 2012 and there are discounted tickets for schoolchildren and students as well as for holders of a Mobilpass.

Strengthen the means of implementation and revitalize the Global Partnership for Sustainable Development

This is how Wiener Linien contributes to this goal: 

Wiener Linien works together with the sister companies of the Wiener Stadtwerke Group, with the municipal departments of the City of Vienna, with NGOs and associations, with schools and universities, with the citizens of Vienna and with transport providers from other cities around the world to promote sustainable development.

Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels

No intervention by Wiener Linien.

Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss

This is how Wiener Linien contributes to this goal:

Wiener Linien is greening buildings and areas and laying green tracks to improve air quality, regulate the urban climate, improve quality of life and preserve biodiversity and ecosystems. Saving space, which is made possible by public transport, also makes a major contribution to this, as public transport utilises the available space more efficiently.

Conserve and sustainably use the oceans, seas and marine resources for sustainable development

No intervention by Wiener Linien.

Take urgent action to combat climate change and its impacts

This is how Wiener Linien contributes to this goal:

1. The transport sector is responsible for 30% of greenhouse gas emissions in Austria, and the trend has been rising sharply for decades. This is due to the increase in the number of cars and the number of kilometres driven in cars, with an average of only 1.1 people sitting in a car. Wiener Linien offers a climate-friendly alternative: one underground train can carry as many passengers as the average number of 790 cars.  
2. Wiener Linien's underground trains and trams already run on 100% green electricity, and the trend in the bus fleet is also moving away from fossil fuels and towards e-mobility and hydrogen. The extensive public transport network enables climate-friendly mobility for over two million people who live, work or go on holiday in Vienna.
3. Wiener Linien is further expanding local transport with the new U2xU5 underground railway. This will create more attractive connections, increase capacity by 300 million passengers per year and save around 75,000 tonnes of CO2 per year in the future.

Ensure sustainable consumption and production patterns

This is how Wiener Linien contributes to this goal:

Wiener Linien implements circular economy initiatives that allow old raw materials to be reused. We do this, for example, by repairing tools or using recycled raw materials in construction projects.

Make cities and human settlements inclusive, safe, resilient and sustainable

This is how Wiener Linien contributes to this goal:

1. Wiener Linien contributes in all dimensions to making the city of Vienna more sustainable - in economic, social, environmental and climate protection terms.
2. Wiener Linien provides access to an affordable, accessible and sustainable transport system for everyone.
3. Wiener Linien is prepared for extreme weather events such as heavy rain or prolonged heat and thus contributes to the city's resilience.
4. One underground train holds as many passengers as the average number of 790 cars on the road. Public transport therefore plays a key role in enabling space-saving and climate-friendly mobility.

Reduce inequality within and among countries

This is how Wiener Linien contributes to this goal:

Accessibility is a top priority at Wiener Linien and throughout the Wiener Stadtwerke Group. A dedicated Group officer and representatives in the individual companies are working intensively on this issue. Wiener Linien is also constantly working to improve its barrier-free services and is continually investing in the modernisation of its vehicle fleet. 100% of the bus fleet and the majority of rail vehicles are barrier-free.

We are also working intensively and collaboratively on accessibility outside the vehicle fleet. Wiener Linien works closely with disability associations and self-help organisations right from the planning phase of new systems so that we can properly understand the specific requirements of our customers and serve them in the best possible way.

Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation

This is how Wiener Linien contributes to this goal:

1. The Wiener Linien network is part of Vienna's critical infrastructure and makes a major contribution to the city's high quality of life thanks to its safety, cleanliness, size, frequent service and reliability. 
2. Wiener Linien's various departments develop technical and social innovations, improve processes and launch pilot projects. These include, for example, the testing of new drive technologies or the use of recycled materials in construction.

Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all

This is how Wiener Linien contributes to this goal:

1. Around 8,700 people from over 60 nations work at Wiener Linien. There are more than 100 different job profiles and currently 300 apprentices in promising professional fields. This makes Wiener Linien one of the largest companies in the whole of Austria.
2. Wiener Linien creates the framework conditions for sustainable economic growth in Vienna, as it opens up urban expansion areas (such as Seestadt Aspern or Rothneusiedl) with environmentally friendly mobility.
3. Vienna's public transport system is one of the best in the world. This good reputation provides a locational advantage for Vienna's international appeal as a place to work, holiday or hold conferences.

Ensure access to affordable, reliable, sustainable and modern energy for all

This is how Wiener Linien contributes to this goal:

1. Wiener Linien uses 100% green electricity from Austria.
2. Bus transport will also become climate-neutral by 2040. In addition to the two city centre lines 2A and 3A, ten other lines will be completely converted to electric and hydrogen buses by the end of 2025.
3. Wiener Linien also produces green energy itself: we generate solar power with photovoltaic systems on many installations and buildings.

Ensure availability and sustainable management of water and sanitation for all

No intervention by Wiener Linien.

Achieve gender equality and empower all women and girls

This is how Wiener Linien contributes to this goal:

1. The business areas of Wiener Linien are traditionally often male-dominated. Our workforce consists of just under 17% women. In the area of management, the ratio is significantly higher at 44%; an all-female management team sends a clear signal here. 
2. To further improve these quotas, Wiener Linien offers training programmes aimed specifically at women. There are also support programmes for female managers.

Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all

This is how Wiener Linien contributes to this goal:

1. Wiener Linien is doubling the number of apprenticeships it offers between 2021 and 2027. This makes them one of the largest training companies in Vienna and they also play a pioneering role throughout Austria. For example, Wiener Linien is one of only two training companies in the whole of Austria in track construction. 
2. Regular further education, training and lifelong learning are at the heart of Wiener Linien's corporate philosophy.

Ensure healthy lives and promote well-being for all at all ages

This is how Wiener Linien contributes to this goal:

1. The fine dust pollution caused by car traffic has a negative impact on the health of all Viennese. This pollution can be reduced by increasing the use of public transport. 
2. A large proportion of public space is taken up by road traffic. One underground train holds as many passengers as the average number of 790 cars on the road. Increased use of public transport protects the climate, uses less space and creates space for air-purifying and cooling green areas. 

End hunger, achieve food security and improved nutrition and promote sustainable agriculture

No intervention by Wiener Linien.